Crickets Casino's Privacy Policy — Your information is safe with us

Crickets Casino takes your privacy extremely seriously. This Privacy Policy describes how Crickets Casino ("We", "Us" or "Platform") how members ("You" or "User") manages personal information.

By visiting the Crickets Casino website or creating an account, you agree to this privacy policy. This policy applies to the following:

• The main Crickets Casino website and all sub-pages.
• Mobile application (where applicable).
• Contact us via email, live chat, or phone.
• Participation in any of our promotions or events.

Crickets Casino may collect the following types of information:

We only collect information that is necessary. We do not request unnecessary or excessive data.

Crickets Casino uses your data for the following purposes:

• Account Management: For registration, login, and account security.
• Identity Verification (KYC): For financial security and fraud prevention.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To resolve your questions and issues.
• Security: To prevent fraud and money laundering.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve your experience on our platform.
• Promotional Communications: To send you offers with your consent.

Your data is not used for any purpose beyond those stated above.

Crickets Casino uses industry-standard technology to safeguard your data. Our security measures include:

• SSL/TLS Encryption: 256-bit encryption is active on every page of the site.
• Firewall Protection: Multiple firewall layers are in place at the server level.
• Access Control: Only authorized personnel have access to your information.
• Regular Audits: Security measures are regularly audited by independent third parties.
• Backup: Data is backed up regularly to prevent loss in the event of an incident.

Crickets Casino does not sell your data. However, it may be shared with trusted third parties in certain circumstances:

• Payment Processors: Payment service providers such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Verification Services: Authorized body for identity verification.
• Game Providers: Limited information necessary for game operations.
• Legal Authority: Under a court order or legal obligation.
• Anti-Fraud System: For fraud prevention purposes.

These third parties receive only the information necessary for their specific function and are bound by our privacy policy.

Crickets Casino uses cookies and similar technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand and improve how the site is used.
• Marketing Cookies: To show relevant offers (with your consent only).

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

As a Crickets Casino member, you have the following rights over your personal data:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can request your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, support@cricketscasino.bet Email us. We will respond within 30 days.

Crickets Casino does not collect data from anyone under the age of 18. Our services are strictly for adults.

If we become aware that any personal data has been collected from a minor, we will immediately delete that information and close the account.

If a parent suspects their child has opened an account, please contact support immediately.

Crickets Casino retains your data for the following periods:

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Communication Logs: Support chat and email records for up to 2 years.
• Cookie Information: Typically between 30 days and 2 years.

Once the retention period ends, data is securely deleted or anonymized.

Crickets Casino may update this Privacy Policy from time to time. In the event of changes:

• You will be notified of any significant changes via email or a platform notification.
• The "Last Updated" date at the top of the page will be revised.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly.

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

• Email: support@cricketscasino.bet
• Live Chat: Chat with us directly from any page on the site.
• Duration: Support is available in Bengali around the clock, seven days a week.

We aim to respond to all data protection requests within 30 days. For complex requests, additional time may be required, but you will be notified in advance.